Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of affordahub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a
Love it!
G***t
Very eye-catching. Put succulents into this.
T***m
Good stylysh product.
R***n
I am satisfied with my purchase, it’s nice for my apartment.
I***a
Very cool for air plants
B***l
I Like the color.
F***m
Affordable and super cute! Ordering two more for my air plants!
D***n
Very sturdy! I just love it! It looks beautiful in my window
H***y
Cool shape!
A***e
The product was just as described.
R***y
I purchased it for my mother. She loves it.
Z***e
Great for large air plants. A small one will fall through.
W***y
The chain is too long
Y***i
awesome!
Q***n
Elegant metal air plant holder
S***y
Nice. But I would appreciate it if it was available in silver and rose gold as well.
S***s
It’s meant for the ceiling but the chain is too short for me. You can hang it on the wall which is also good!
M***m
Smaller than expected, hard to hang up.
C***y
I like it!
N***n
Cute and stylish! Can’t wait to add air plants
V***a
Just received this great semi-circular hanging piece of art!
H***r
It’s so stylish! I like the color, design, and price.
D***d
It’s absolutely exceeded my expectations. Unique geometric addition to my decor. The color is great and the material seems sturdy. The quality is excellent and it looks amazing! Product as advertised. Color is true to the pictures. Great value for your money. I am very happy with my purchase and would highly recommend this item.
J***e
Awesome! Absolutely amazing hanger. Beautiful hanger for air plant! Love the gold color and well made. Unique and chic. Arrived perfectly. Come with a mounting hook. I cannot wait to put my air plant in it to brighten up my room! Well packaged. Value for money! I would recommend that item.
P***l
Very modern and elegant gold semi-circular plant holder. I hung it to my ceiling and it looks amazing with air plant in it. Rust-free stainless steel truly gold colored! Very well made! I was a bit surprised at the size of it. Larger than I anticipated. Very happy with the product. I will order more for some of our air plants.